The National Quality Forum recognizes that healthcare leaders should have a constant flow of information from many sources about performance gaps, risks, and hazards that contribute to patient safety. In their 2010 update, Safe Practices for Better Healthcare, they recommend hospitals develop structures and systems to obtain feedback directly from patients or patient family members regarding hospital performance.
At Olean General Hospital and Bradford Regional Medical Center, patients and their family members have a voice in patient safety decisions through community member participation on hospital Patient Safety Committees. We wish to convey our appreciation to Patricia Aiello, Dr. Joseph Bohan, Todd Reisner, Anna Reisner, Jean Bromeley, and Harijane Hannon for serving as the voice of our patients. Together we will continue to drive patient safety and quality efforts.
Learn more about our patient experience initiatives, "Commit to Sit" and "No Pass Zones" by clicking on an image below.
OGH launched the Speak Up campaign to encourage each and every patient at the hospital to be an active and involved member of the healthcare team. This effort is intended to encourage patients to become actively engaged and involved in their care to help assure that it is safe and mistake free.